The Digital Operations System
Create and manage
your Digital Workers.
Start with reusable know-how. Fit it to your organization. Keep the work, learning, and decisions under your control.
Create
Built from the inside.
Not from a blank page.
Describe a responsibility. The Advisor identifies relevant operating know-how and helps fit it to your approved sources, systems, and local rules.
What comes with the factory?
Reusable work definitions, steps, skills, tools, and controls span patient access, clinical coordination, documentation, revenue, and practice operations. They are a starting foundation, not a claim of validated execution in every setting.
What does your organization contribute?
The context that makes the role yours: current procedures, governing sources, exceptions, permissions, named supervisors, and completion rules. ConverGen helps with configuration and local validation.
Proposed responsibility
Describe what gets stuck. The Advisor helps turn that need into a defined responsibility.
Manage
Direct the work.
See what needs you.
Ask for progress, review an exception, or give direction through a familiar working conversation.
The Digital Worker keeps the continuing record. The Advisor helps you examine patterns and prepare improvements. Your people approve consequential changes.
Controls are part of management.
Roles, access, approvals, activity, incidents, and changes stay connected. Your team can narrow or pause authority. Governance is part of running the work, not a separate product to assemble.
The queue, source records, and next responsible person are available together.
Your environment
Your operational intelligence
belongs with you.
Creation works better when your people can supply the context that actually governs their work.
DOpS is configured within an agreed organization-controlled environment. Local knowledge, operating records, and reviewed learning remain under your organization’s governance.
How information flows are controlled.
Systems, external model services, support access, retention, and permissions follow the agreed deployment. A dedicated environment does not give every worker access to everything or imply that approved external processing never occurs.
Local context
Sources, rules, and exceptions.
Your workers
Defined roles and permissions.
Operating record
Actions, decisions, and history.
Retained learning
Approved lessons for future work.
Organizational memory
The next worker
starts further ahead.
You should not have to rediscover the same rules or resolve the same exception from scratch.
DOpS retains reviewed lessons, then makes them reusable within their approved scope. Models and tools can change without requiring your organization to forget.
How work becomes memoryStart with what your people know.
Approved procedures, current rules, and relevant case context guide the work. Access stays specific to the role.
Risk & assurance
A structure your
risk team can inspect.
Make the AI in your operation understandable through the work it is authorized to do and the record it leaves.
Roles, controls, supervision, and evidence provide a coherent basis for internal review and external appraisal.
Selected methods for creating, governing, and measuring digital work are patent pending.
The Digital Worker Record
Connects the role, identity, permitted work, sources, approvals, actions, incidents, and changes in authority. Reviewers can assess a maintained responsibility rather than reconstruct a changing collection of tools.
Agentmatics and DIS
Agentmatics is operational telemetry for Digital Labor: what workers were authorized to do, what they did, and under which controls. A Dynamic Insurability Score (DIS) can summarize evidence for review. It is not a guarantee of safety, an insurance policy, or proof of coverage.
AI management standards and audit
DOpS includes management controls and evidence intended to support alignment with relevant AI management standards, including ISO/IEC 42001. Its operation can be examined within an organization’s AI Management System audit. Certification applies to the audited management-system scope, not automatically to software or individual workers.
Build a first role, not a new IT department.
ConverGen supports configuration and validation. Your team defines and leads the work.