DOpS
The Digital Operations System. An end-to-end, easily integrated solution installed on your computers, managing the entire lifecycle of your digital workforce.
ConverGen provides the system. You own the workforce.
Like bringing on a remote worker through a placement agency: the agency supplies the infrastructure; you own the role, the supervision, and the accountability.
Digital Worker Builder & Agentic Advisors
Compute environment, on-premise or client cloud
Telemetry, dashboards & value meter
Named human supervisor & management controls
Dynamic Insurability Score & auditability
Acceptance of work output & residual risk
Evidence export & carrier advocacy
Employer-of-record status for the digital workforce
Build it in-house, because now you can, and because it has to be.
Until recently, developing AI capability in-house meant a research team most provider organizations couldn’t staff. That is no longer true. DOpS lets your organization develop and run its own digital workforce directly, without the heavy lifting that used to require an AI lab.
And in-house isn’t just now possible. For digital labor, it is necessary. A digital worker only performs well when it is tightly integrated with your human team and has learned your real operational context: the SOPs, the payer quirks, the exceptions, the unwritten preferences that make your organization work. That knowledge is deep, constantly evolving, and specific to you. It is exactly the kind of institutional knowledge that should never leave the organization, and with DOpS, it doesn’t. The platform deploys inside your infrastructure, on-premises or your own cloud, and stays model-agnostic, so your context, workflows, evidence, and digital workforce remain yours.
THE QUESTIONS WORTH ASKING UP FRONT
You.
You.
You.
You.
You.
The Digital Worker Factory, delivered to your environment
DOpS isn’t an AI model or an external tool you call. It is a comprehensive apparatus surrounding your digital operations, including context, controls, evidence, and learning, all integrated into a single system operating within your boundary.
Local Context
SOPs, payer rules, contracts, staffing: the operational reality the worker runs in.
Retrieval
Source hierarchy, freshness checks, provenance, so answers stay current and traceable.
Controls
Identity, least privilege, guardrails, rollback. The worker stays inside its bounds.
Bounded Autonomy
Scope, thresholds, escalation, and deterministic revocation criteria.
Human Interface
Uncertainty handling, correction, approval, and one-click stop controls.
Telemetry & Evidence
Tool calls, reviews, escalations, outcomes: logged, attributed, immutable.
Monitoring & Learning
Validation, drift detection, policy updates, continuous coaching.
Tools & Actions
EHR writes, payer submissions, scheduling, messaging, routing.
Net-new risk must be measured, priced, and underwritten
Digital labor introduces a net-new operational risk, but it doesn’t require reinventing the business insurance underwriting process. Evidence generated by DOpS supports introducing endorsements that fit cleanly into existing insurance towers.
The DOpS Record
DOpS is built compliant from the ground up: generating the documentation and policies, supporting audits, tracking every action, and giving you local observability and control.
Dynamic Insurability Score
A 0 to 100 composite, updated continuously. Gates autonomy in real time. If the score drops, scope narrows.
Agentmatics
Operational telemetry for digital labor: exposure, controls, performance, and outcomes. Always on.
Two-Plane Sharing
Provider sees everything at full fidelity. Insurer sees aggregates. The firewall is architectural, not procedural.