Getting started
Start where you are.
You may be exploring the idea, working through a specific bottleneck, or already using AI. ConverGen meets you at that point and helps you move toward a more capable Human-Digital Organization.
You do not need a complete AI strategy to begin.
Make the next decision. Then take the next step.
Through ConverGen Advisory, we work with your leadership and operating teams to understand what would be valuable, make the work concrete, and establish what is needed to run it well. The scope follows your question and your starting point, rather than a mandatory sequence of engagements.
The result is something you can use: a decision, an operating design, or a plan for moving into operation. The Digital Operations Advisor supports learning and preparation throughout, with people accountable for the recommendations.
Explore the Digital Operations AdvisorThree ways to move forward
Choose the question that matters now.
Begin with the question that matters to your organization. We build on the work you have already done and focus on the next useful step.
Explore the opportunity
Digital Workforce Strategy
Decide where digital capacity can improve access, follow-through, service, and economics. Compare the opportunities and choose a practical direction for your organization.
What you take forward +
A prioritized set of opportunities, comparable value cases, and a practical sequence for deciding what to do next.
For a single executive question, an Executive Digital Operations Sprint can provide a bounded starting point.
Design how people and Digital Workers work together
Human-Digital Operating Model
Your Human-Digital Operating Model defines who does what, how work moves between people and Digital Workers, and where decisions remain human. We develop it with the team that knows the work, making handoffs, supervision, and completion clear.
What you take forward +
A reviewable work design, responsibilities and approval boundaries, a realistic supervision model, and a plan for evaluating the result.
A Digital Worker Design Sprint can focus this work on one defined Digital Worker role.
Prepare for everyday operation
Digital Operations Readiness
Establish the knowledge, access, policies, controls, and ownership needed to operate well. We build on your existing systems and help close the gaps that matter for your next step.
What you take forward +
An owned action plan, infrastructure choices, and explicit conditions for implementation and local validation.
Where appropriate, DOpS puts the selected design and management foundation into continuing operation.
Build on what you already have.
Your existing EHR, tools, agents, and internal teams remain part of the picture. Where AI is already in use, an AI Systems Inventory and Exposure Review can clarify what is operating, who owns it, and what needs attention.
Our recommendations remain useful whether you continue with DOpS, improve an existing platform, use another supplier, or defer a deployment.
What important work is not getting done?
Bring one operating problem, a decision you need to make, or a description of the team you want to support. We will work with you to define a useful scope.
Discuss your starting pointSupport that continues as your needs evolve.
The same Digital Operations Advisor used in DOpS supports your learning and preparation within ConverGen engagements. Guided Pathways, maintained knowledge, and Lawrence.DW give clients a continuing way to ask questions and receive support.
As you move into operation, we work with your team on connections, local testing, and the support needed to keep improving.
Meet your Digital Operations AdvisorUnderstand
A useful starting point.
Put into practice
Your work, made specific.
Keep improving
Support as your needs evolve.
Bring the next question.
We will help turn it into a practical decision and a path your team can follow.